Maruti Suzuki India Ltd (MSIL) on Tuesday said it has put in place comprehensive norms to ensure a safe and hygienic car buying experience at its True Value used-car showrooms.

There are 570 True Value outlets across 280 towns. The guidelines and SOP (standard operating procedure), in line with the Centre’s advisories, ensure the maximum hygiene, sanitisation and safety for customers, said a company release.

“From showroom walk-in to delivery of cars, we are fully committed to offer a safe and hygienic experience to our customers,” said Kenichi Ayukawa, Managing Director and Chief Executive Officer, MSIL. “We have put in place steps to ensure complete safety, hygiene and sanitisation of all customer touchpoints. With 376-check-point evaluation, refurbishment and certification processes, True Value is the country’s most trusted pre-owned car retail channel.”

To avoid physical contact, customers are being encouraged to adopt digital means such as e-mails, phone, video calls, True Value website and a dedicated mobile app to search and shortlist their preferred pre-owned cars, said the release.

The documentation procedure is strictly online for the collection of driving licences, e-docket and handover pictures, the company said. Frequent sanitisation is also being adhered to to keep the surroundings and outlets clean and True Value cars are disinfected thoroughly before test drives, it added.

The cars are home delivered by personnel with protective kits. After sales support is be offered via digital communication modes.

Over 400 True Value outlets are presently operational in accordance with local government rules and guidelines. The remaining showrooms will open in due course if they are not in containment zones or if not specifically restricted by any local guidelines, said MSIL.

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