Samsung India Electronics has been asked by a Delhi consumer forum to pay around Rs 45,000 to a customer for selling her a defective television and causing her “physical and mental pain”.

While holding the company, its service centre and the franchisee of “deficiency in service,” a city District Consumer Disputes Redressal Forum directed them to pay back one of its customers Rs 12,622 as the price of the TV set, Rs 25,000 as compensation and Rs 5,500 as litigation cost.

“Holding that there is a clear case of deficiency made out against the three, we direct them to pay to the complainant Rs 12,622, being the price of the TV set,” the forum said.

“Pay a sum of Rs 25,000 as compensation for physical and mental pain suffered by the complainant and a sum of Rs 5,500 as litigation expenses,” it added.

The forum presided by Mr Rakesh Kapoor, gave the order on a plea by Ashok Vihar resident Ms Shivani, who had approached the forum saying she had purchased a Samsung TV in April 2008 which had a defect of ‘colour patch’.

She said the TV was repaired only after repeated requests and as the problem persisted, the set was replaced. But after a few months, the new TV set too showed some manufacturing defects and she had to approach the forum after the company failed to redress her grievance.

While Samsung India Electronics denied any manufacturing defect, the forum was of the view that “the set was purchased on April 10, 2008, and the first job card was prepared 20 days later, showing a manufacturing defect in the same.”

It also referred to the company’s letter seeking permission to take the TV for repairs, and said “the TV, whether it was replaced or not, had the same problem occurring again and again and had not worked properly even for a month after its purchase.”