Wipro Infotech, the India and West Asia IT arm of Wipro, today said it has bagged a 10-year contract from Mumbai International Airport Pvt Ltd (MIAL) for providing IT services for the new integrated terminal T2.

This partnership will significantly enhance customer experience and satisfaction through the use of IT, Wipro said in a statement.

Wipro will be responsible for providing managed services across the entire IT landscape at MIAL and delivering high availability and operational efficiency across all the critical airport processes, it added.

“This engagement with MIAL adds strength to our existing Airport and Infrastructure Practice and positions Wipro uniquely in delivering value to our clients globally in this major emerging sector,” Senior Vice President - Wipro Infotech and Global Infrastructure Services Anand Sankaran said.

MIAL, which operates Chhatrapati Shivaji International Airport (CSIA) in Mumbai, is a joint venture between GVK-led consortium and Airports Authority of India. It was awarded the mandate of modernising and expanding the airport in May 2006.

MIAL will leverage Wipro’s expertise in airport operations and technology innovations to deliver newer services, seamless processes and enhanced experience to passengers and airlines.

Although initially envisaged for T2, Wipro will begin the transition with a takeover of the IT services in the current terminals at CSIA which is expected to commence from April 1, 2013.

As regards to T2, Wipro will assist in the preparation of IT-related Standard Operating Procedures and also work closely with MIAL during the testing and trial phase of the IT systems prior to managing all the IT services for the new terminal.

Wipro will be responsible for complete IT management for T2 for a period of 10 years, it said.

MIAL is currently implementing a master plan to build an integrated terminal, T2, designed to cater to 40 million passengers annually.

When completed, it will be a four-level integrated terminal with an area of about 4.39 lakh sq mts and include new taxiways and apron areas for aircraft parking.

“Our vision is to make T2 a global showcase and IT will play the role of a significant business driver. The changes that this exercise will bring to CSIA will help raise it to global standards, equipping it with technology that is currently present at top airports across the world,” MIAL CEO Rajeev Jain said.