Logistics

Air India to serve only vegetarian food on short duration flights

PTI New Delhi | Updated on January 22, 2018 Published on December 26, 2015

air india

Come January 1, loss-making government-run Air India will not serve non-vegetarian food to its economy class passengers on flights up to 90 minutes duration.

The national carrier has also decided to remove both tea and coffee from its lunch and dinner menu.

As of now, Air India serves sandwich (both vegetarian and non-vegetarian) and cake on its flights, which are up to 90 minutes of duration, which will be discontinued from January 1, 2016, replaced with “all vegetarian” hot meal, an airline circular said.

“It has been decided to provide all Indian vegetarian hot meals in economy class on all domestic sector flights between 61 and 90 minutes duration from January 1, 2016.” the circular issued late last week had said.

Flights to most of the non-metro routes fall in this category.

While Air India has defended the move saying it has upgraded the meals, a travel industry expert said the decision is unilateral.

“We have, in fact, upgraded and improved the meals. So far, we were serving only sandwiches and cakes, which have now been replaced with hot meals,” a senior airline official said.

He said with 150-odd passengers onboard and just two crew cabin members to serve, “at times it becomes difficult to cater as per the passenger’s choice in such short-duration flights.”

However, according to travel industry expert Rajji Rai, the state—owned airline should have first carried out a passenger survey, which is an industry practice, before affecting any change in the menu.

“Airlines world over carry out customer surveys before taking such decisions. Unfortunately, Air India is very poor in such practices. This decision to discontinue non-vegetarian food on these non-metro flights is just one-sided,” he said.

Air India had flown 1.18-million passengers with a market share of 16.2 per cent last month.

Published on December 26, 2015
This article is closed for comments.
Please Email the Editor