Logistics

BIAL installs interactive voice response system at Kempegowda airport

Anil Urs Bengaluru | Updated on January 24, 2018 Published on June 23, 2015

Bangalore International Airport Ltd (BIAL) has installed a custom-developed voice portal and interactive voice response system (IVRS) at Kempegowda International Airport, Bengaluru (KIAB).

All airport and flight-related information of airlines operating at KIAB can be received from this system. Passengers can get current information through IVRS assistance by dialling the toll free number 1800 425 4425.

IVRS is an automated telephony system that interacts with callers, gathers information and transfers calls to the appropriate recipients. It has been interfaced with the airport's interface systems to automatically fetch flight data and information, which will be relayed to callers in English, Hindi and Kannada.

This is in addition to the WhatsApp service +91 888 499 8888 already available to the passengers and real time flight information on the airport Web site www.bengaluruairport.com.

Published on June 23, 2015
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