Comments
About 81 per cent consumers support union government’s move to cap surge pricing for online taxi booking platforms like Ola and Uber at 1.5 times of base fare, according to a survey report by online platform Localcircles.
Consumers in the survey supported Motor Vehicle Aggregator Guidelines 2020, including the clause to impose a penalty of ₹100 on drivers if they cancel the ride.
Related Stories
New norms cap cab aggregator fee at 20% of fare, drivers to get 80%
Fare linked to WPI; surge price limited to 1.5x base fare“The survey that collected responses from more than 16,000 consumers states that 81 per cent approve of the 1.5 times surge pricing cap and the clause of the penalty of up to ₹100 if the driver cancels a ride,” the survey report said.
The guidelines were released on November 27, after which Localcircles surveyed 219 districts, covering 16,585 respondents.
“Many consumers discussed this becoming a ground reality and urged the various state governments across the country to operationalise these guidelines at the earliest,” Localcircles founder and chairman Sachin Taparia told PTI.
In a survey done last year, Localcircles had found that consumers were facing 5-10 times rise in online taxi ride pricing.
The survey this year found that 55 per cent of citizens were unable to speak with app taxi customer service in case of an emergency or need.
“83 per cent citizens say app taxis should not be permitted to apply surge pricing on advance or scheduled bookings,” the report said.
Comments
COMMENT NOW
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.