Aviation minister Ashok Gajapathi Raju today warned airlines and travel portals of “strict action” if they did not refund taxes and levies to passengers for the cancelled tickets.
Civil Aviation minister Ashok Gajapathi Raju, in a series of tweets, said the practice of not refunding taxes and levies to passengers for a cancelled ticket was “against” the existing DGCA regulations and that he had received several complaints in this regard.
The Directorate General of Civil Aviation (DGCA) had last year put in place new passenger—friendly air ticket cancellation rules. The rules make it mandatory for airlines to provide an unambiguous detail of the refund to a passenger.
“I’ve received complaints that no refunds are being given by airlines/travel portals against cancellation for several ticket categories,” Raju said in a tweet. “This is against existing DGCA regulations. All Govt.(sic) taxes and levies have to be refunded under all circumstances,” he said in another tweet. “Instances of such violations should be brought to the notice of DGCA and it will take strict action,” the minister tweeted.
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.