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“We see providing IT services in SaaS/hosted mode as the future model for service delivery,” Mathews said.
Significant investments have been made in enabling all IBS range of products to operate on a SaaS (software as a service) mode.
This requires enhancing/augmenting application architecture, data centre operations capabilities and support competencies.
“Currently we have a lot of traction in the market for our SaaS offering, and this is not limited to small carriers.”
The popularity of SaaS is set to expand further with several large airlines seeing value in this model.
Airlines are increasingly realising that the true value is in using capabilities of advanced products, not necessarily operating same.
Airlines systems are large, complex and mission-critical. Not many airlines have capabilities to operate and manage such systems.
Customers enjoy full functionality of the product without having to pay for the high upfront licence and implementation fee.
Nor do they have to commit expensive and highly experienced resources for managing software and hardware, Mathews said.
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