As she completes billing a customer at a Heritage Fresh outlet, Suma is both confused and excited when asked whether she’s ready for the GST regime.

“I don’t know. We will be having a new software after about 7 pm tonight,” she says.

It’s almost the same story in shops and establishments across business verticals. A top manager at the Spencer’s mall at Musheerabad is sitting with the IT team to make the back-end ready for tomorrow.

Down the line

From retail chains to malls, from traditional enterprises to IT companies, all businesses and organisations are on their toes as the GST comes into force tonight.

They are busy making calls to their tax consultants to help them complete the registration process and sitting with IT teams to change the software at midnight.

The IT firms that are offering GST solutions and those that are serving customers in different verticals have asked their critical staff to report at work over the weekend to support their clients.

From front-end staff to business heads, all are working overtime to smoothen the switchover.

“We have got a team from the head office to help us transit into the new tax structure. We have to complete the monthly accounts and quarterly (April-June) accounts tonight before winding up the old software from the systems to launch the new software. “We will run some mock runs of the systems in the early hours to make the staff ready for the business hours,” a top executive official of Spencer’s said.

A majority of the 800 employees of Tally Solutions, which is a big player in the GST solutions market, are on the job. “They are on the job in helping clients rolling out the new software and understanding the tax structure,” Tally Solutions Country Head (Sales - India) Joyce Ray told BusinessLine .

Besides getting ready for the new tax structure themselves, IT companies are working with their clients to embrace GST. “We have been working with our clients in the financial sector over the last few days as the deadline approaches,” said Ravi S Rao, President (APAC) of ValueMomentum.

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