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Central Board of Indirect Taxes and Custom (CBIC) on Monday launched the e-Office application in over 500 CGST and Customs offices pan India. Over 50,000 officers and staff will use this application, making CBIC one of the largest Government departments to automate its internal office procedures. This office intends to facilitate a ‘Faceless, Contactless and Paperless’ indirect Tax administration.
Launched by CBIC Chairman M Ajit Kumar, the e-Office application is developed by the NIC and is supported by the Department of Administrative Reforms and Public Grievances (DARPG). E-Office aims to improve governance by automating the internal processes of handling files and taking decisions within Government. The e-Office application’s main module, eFile, enables on-line file related work, starting from receiving and marking dak, operating a file, preparing a draft letter, its approval/signature and dispatch of the signed letter.
The launch of e-Office marks a fundamental change in internal office procedures which is so far based on manual handling of files and paper movement. The CBIC expects e-Office would complement its many other IT-led reforms which are directly aimed at enhancing the ease of doing business for the trade and industry.
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