Economy

Taking the story of Mumbai's dabbawalas to IIM Calcutta

Our Bureau Kolkata | Updated on July 20, 2012 Published on July 20, 2012

Dr Pawan G. Agrawal, CEO of the Mumbai Dabbawala Association, will speak at IIM Calcutta on July 24. M. Periasamy

Dr Pawan Girdharilal Agrawal, CEO of the Mumbai Dabbawala Association, will speak at IIM Calcutta on July 24.

Dr Agrawal, who completed a PhD thesis on: ‘A study of Logistics and Supply Chain Management of Dabbawalas in Mumbai’, will dwell on management issues, including Six Sigma achievers, making a difference and change.

Mumbai’s 5,000-odd dabbawalas have been in action for over 125 years now, without any work stoppages. They deliver nearly 2,00,000 lunches everyday and on time. Their unique management and operational models have become subjects of management study beyond text books for global business schools.

The dabbawalas have a Six Sigma quality certificate and a global business fan club that includes Prince Charles and Mr Richard Branson.

Published on July 20, 2012
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