Aditya Birla Minacs, which had a turnover of $340 million in 2009-10, plans to more than double its turnover and become a $1 billion company by the end of 2013.

Speaking to Business Line , Mr Milind Godbole, President — Asia Pacific, Aditya Birla Minacs, said, “It is quite a daunting task, but we plan to achieve this by 2013 end.”

But he declined to predict the turnover that Aditya Birla Minacs would make in 2010-11.

Mr Godbole said that the company would look at both organic and inorganic ways of reaching this target.

If one were to look at the company growing organically at the rate of 20 per cent per year, the turnover for 2012-13 would stand at $587.52 million, leaving a lot of room for inorganic growth.

The inorganic growth would come from acquisitions and when asked about plans for acquiring companies in 2011-12, he said, “You don't plan for acquisitions.”

The company plans to open one centre in the Philippines in 2011-12 and also open one centre each in North and South India in the same year. Right now, the company has nine centres in India and 34 globally.

Talking about innovations in the BPO field, Mr Godbole said that one should move from the voice of the customer to the voice of the process.

Questions like “Why did the customer call? What should we do differently so that the customer doesn't have to call repeatedly?” need to be answered. If worked on, he said that this could change processes for its clients and the 'O' in BPO will change from ‘outsourcing' to ‘optimisation'.

Aditya Birla Minacs' plans of turnover growth are in line with the growth plans of the Aditya Birla Group. In February 2010, while addressing a conference, Mr Kumar Mangalam Birla, Chairman, Aditya Birla Group, said that he wanted the group's turnover to more than double, from around $29 billion to $65 billion in the next five years.

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