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Aegis, the BPO arm of $15-billion Essar Group, today said it plans to add about 11,000 people globally, including India, during the financial year 2011-12. Aegis has more than 50,000 employees across 11 countries.
“Globally, we should add 11,000 people by March 2012,” Aegis Managing Director and Global CEO, Mr Aparup Sengupta, said here.
He, however, declined to comment on country-specific details.
The company serves verticals such as BFSI (banking, financial services and insurance), telecom, retail, healthcare, travel and hospitality, consumer goods and technology.
Aegis has recently bagged a contract worth $2 billion from Saudi Telecom for managing customer care operations of the telecom firm.
As part of the deal, Aegis and Saudi Telecom Company (STC) will form an equal stake joint venture ‘Contact Centre Company (CCC)’ to provide customer care services to over 28 million STC customers in Saudi Arabia.
In the first phase, STC would transfer about 550 agents across two centres in Riyadh and Jeddah and the remaining 4,500 STC customer care agents would become part of the Aegis family over the next 18-24 months.
Mr Sengupta had said the company will ramp up the CCC team to 10,000 in the next two years.
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