Info-tech

Convergys to add 1,000 jobs by Dec

Moumita Bakshi Chatterjee New Delhi | Updated on August 16, 2011 Published on August 16, 2011

Convergys Corporation expects to add another 1,000 jobs, on a net basis, in India by December.

The BPO company, which offers relationship management services to clients in automotive, financial services, manufacturing and retail industries globally, has already added 1,500 jobs (net additions) in India so far this year.

“We are seeing demand from clients and a lot of that is concentrated toward India at this point. We grow in markets where our clients want us to be,” said Mr Hanumant Talwar, Managing Director and Country Manager – India, Convergys. Mr Talwar said it was too early to “predict” the impact of the US debt crisis on demand for BPO services, but “it could have a positive spin-off for outsourcing.” Organisations may have to bring down their costs and so they may tend to outsource more, he said.

The company currently has a headcount of about 12,000 in India, spread across seven centres. Three of its customer management centres are in Gurgaon and one each in Pune, Thane and Bangalore. Convergys also has an information management centre in Hyderabad.

KEY DRIVERS

“Our main thrust right now is Gurgaon and Bangalore. In the next six months, the key drivers (for hiring) will be Pune, Bangalore and Thane,” he said. Convergys is also scouting for new locations in India, he said, but did not divulge the potential sites.

The company is in the process of drawing up a three-year roadmap to identify such locations, he added.

Globally, the Cincinnati, Ohio-headquartered company has approximately 70,000 employees in 67 customer contact centres and facilities in the US, Canada, Latin America, Europe, West Asia and Asia.

Its centre in the Philippines is the largest outside the US; India is the second largest.

Published on August 16, 2011
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