GoDaddy, the firm that provides Web hosting services globally, has asserted that the recent outage in service was not a result of a hack attack.

“The service outage was not caused by external influences. It was not a denial of service attack. We have determined the service outage was due to a series of internal network events that corrupted router data tables,” the GoDaddy communication team told Business Line .

Early this week, the company reported the outage that hit several of its customers globally.

“We have more than 1.2 lakh Go Daddy India customers. The intermittent outages did not impact all of our customers worldwide. It occurred during off-peak, night time hours in India,” the team said, responding to a query on the impact of the service outage on its customers in India. It, however, did not say how many of its customers in India were impacted. “We are working to provide more specifics about what happened on the technology side in the days to come,” it said.

Earlier, Scott Wagner, Chief Executive Officer of GoDaddy, said the firm had completed the outage investigation. “Many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT (Pacific Daylight Time) on Monday (happened during night time in India). Service was fully restored by 4 p.m. PDT (September 10 10:30 p.m. - Sept. 11 4:30 a.m. Indian time),” he said.

“Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again. At no time was any customer data at risk or were any of our systems compromised,” he said.

While apologising for the events, the CEO admitted that it had let its customers down.

>kurmanath.kanchi@thehindu.co.in

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