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Hinduja Global Solutions, part of the diversified conglomerate Hinduja Group, would launch multi-channel consumer care line for UK-based FMCG company Danone UK to provide customer care services.
Hinduja Global Solutions has secured a contract with Danone UK to provide consumer care for its early life nutrition, waters and fresh dairy products businesses, a company statement said.
As per the contract, HGS would deliver through voice, e-mail and web chat and would be done from its contact centre operations based out of HGS offices in West London, it said.
HGS would provide subject matter experts for Danone’s Early Life Nutrition business, including a five member team of qualified mid-wives and nutritionists, it said.
“We are delighted at this opportunity to yet again demonstrate our capability in managing complex consumer care projects for a leading FMCG brand.
“We are excited to partner with Danone, and welcome the opportunity to create a truly world class customer service operation...”, Hinduja Global Solutions, Business Excellence Director, Richard Glanville, said.
The service is expected to go live this month, it said.
Hinduja Global Solutions has presence in North America, Latin America, Europe, Asia and Africa. It serves 141 clients in healthcare and insurance, banking and financial services, consumer products, among others, it added.
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