Info-tech

BSNL loses 1.3 lakh users due to number portability

Our Bureau New Delhi | Updated on February 24, 2011

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Bharat Sanchar Nigam Ltd has lost 1.3 lakh subscribers because of mobile number portability.

Though the company managed to attract nearly 92,000 subscribers on its network, 2.23 lakh subscribers left its service. The other public sector telecom service — MTNL — lost 10,355 subscribers and gained 4,486 users since the portability was launched on January 20.

The Minister of State for Communications and Information Technology, Mr Sachin Pilot, in a written reply to a question in the Lok Sabha, said the main reasons for porting out are network/coverage and tariff issues.

“The major steps taken/being taken by BSNL to retain the existing customers and add new customers in the competitive environment include forgoing porting fees from subscribers coming into BSNL network. BSNL has also formed special cells in its circles to contact customers and address their grievances,” the statement said.

Published on February 23, 2011

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