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People living in Maharashtra will soon be able to talk to an online robot to
access information regarding public services in the state, that too in Hindi or Marathi.
The government of Maharashtra has tied up with Mumbai-based AI startup called Haptik that develops conversational AI platform.
Available on the Aaple Sarkar RTS (Right to Services) website, the bot provides easy, conversational access to information regarding 1,400 public services managed by the state government.
The platform has already received an overwhelming response from the residents of the state. The bot has substantially benefited users by providing them with instantaneous, accurate, transparent and complete information, as well as enabling them to track services offered by the state government.
"We've already gone live with the chabot in English and Hindi. Soon, we'll also Marathi and Gujarati support, which will allow people even in the remote parts of the state to interact with the website in their own language," Aakrit Vaish, Co-Founder and Chief Executive Officer (CEO), Haptik, told BusinessLine.
Haptik’s chatbot simplifies the process of searching through the vast array of public services. Users can simply search for services like ‘driving license’ to view all the prerequisites for the application process, and can then track the status of their application. Accessing relevant information, collating documents, initiating the application process, monitoring its progress to eventual completion and feedback submission, the RTS portal chatbot handholds the user through every stage of the process.
“In today’s era, the test of true Government is provision of services and processing the paperwork with minimum human interference that too in a time bound manner. One should get the desired services or the desired paper processed in a time bound, transparent and predictable manner without even knowing the person behind the show," Chief Minister of Maharashtra Devendra Fadnavis said.
“The RTS chatbot comprises a range of algorithms that gives it the ability to process a large number of queries every day, analyzing each conversation, maintaining records and providing the user with the most useful information. We have been blown away by the state government’s adoption of AI technology in general, and are excited to work with them in the coming years to make the RTS bot successful statewide across multiple languages,” Vaish said.
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