Our focus is to continue growing above the industry average, says CEO of Mphasis

Blackstone-backed mid-sized IT company Mphasis has had a good growth track record over the last three years which has been recognised by the market. Mphasis’ shares have increased more than fivefold in the last five years, bettering market returns than some of its large peers like TCS and Infosys.

A large part of the credit, in terms of turning around the company’s fortunes, should go to Nitin Rakesh – the CEO of the company – who has led a strategy of mining deeper, existing clients, even as he has added new lines of business. In an interview with BusinessLine , the CEO spoke about the strategies to sustain and accelerate the growth momentum for the future. Excerpts:

Mphasis has had a good growth track record over the last couple of years after a few stumbles previously. What changed?

It has definitely been a good couple of years in terms of growth, positioning and momentum. This is evident in our revenue growth, or other metrics like deal wins and so on. This is not something that happened out of the blue. There were a lot of things that came together. Planning is everything.

We were at the right place, with the right services, at the right time. The bets we made in 2017-18 are the reason why we are in the position where we are today, gaining disproportionate share in wallet gain and market share with some of our large clients.

From a momentum perspective, we have demonstrated the fact that in our chosen size, markets, and set of services, we have been able to carve out a position for ourselves, which we believe is unique and sustainable. All our top clients have grown nicely.

In the direct segment of business, all our top 10, top 20 clients have grown in double digits over the last 12-18 months. In the current financial year, just last quarter, we spoke of top 5 clients growing 22 per cent, top 10 clients growing by 28 per cent CAGR on an annualised basis.

That is something that is driving a lot of growth momentum. The positioning we have created of driving transformation, change, helping our clients accelerate the change they are trying to bring into their business models, that also has helped our growth.

Was your ability to mine existing clients for additional business the primary growth driver?

The starting point of our journey has always been what more value can we deliver to our existing clients. The ability to drive wallet share gain amongst existing clients is as much a part of our journey because if current clients don’t buy from us, we have no right to go to new customers.

I am also not of the camp that farming (providing additional services to existing clients) – or hunting (looking for new clients) are two distinct activities. We are dealing with some very large customers and there is no question that we have maxed out or the customer has become ‘mature’ to us from a revenue standpoint.

The next part of our growth journey is threefold. First is the expansion of new client business overall. For instance, our new client business has grown at a CAGR of 60 per cent over the last two quarters on a y-o-y(year-on-year) basis. The second is our ability to hunt for new customers in our home markets like the US and Europe. The third is our ability to offer newer services to both existing and new clients.

If you look at traditionally, we have been strong in BFSI but if you think hi-tech, logistics and travel, these are newer segments we have added in markets like the US. In Europe, again for instance earlier, we were only in the UK, now we have entered France and Nordic countries, thus entering new geographies. Our aim continues to be to sustain market-leading growth and I believe that is possible because of the broad-based growth, we have witnessed.

Mphasis was once a part of HPE which spun out its services arm DXC which used to be your largest but not so profitable client. How have things changed there?

Starting May 2019, we took a strategic decision that we would prioritise direct (non-DXC) business. Right now, we are growing direct business at 32-33 per cent organically y-o-y basis over the last 2-3 quarters. Two years back, DXC revenue was 24 per cent of our overall revenues, which has come down to 6 per cent, even as we have grown the overall pie. We have grown the company significantly in spite of the double-digit dip in contribution from what used to be our single largest client.

How do you view secular growth for the entire sector versus Mphasis’s growth momentum?

There is a substantial tailwind that is driving growth for the sector as a whole. The digital transformation taking place is a huge opportunity. Gartner (a forecast and research firm) has said that IT services growth would be at least 9-10 per cent for the next three years which is almost double of what it was in the last couple of years.

There is a lift in tech spending, in the addressable market. New pockets of tech spend are coming out – marketing, product development, operations, contact centre, customer experience, cyber security – all are new areas of additional spend which have expanded in the last 12-18 months. Of course, managing this growth is a challenge.

At Mphasis, our focus is on going up the value chain. What used to be in demand even two years ago, is no more relevant as today there is a massive diversion of resources to all things cloud. Book of business is changing dramatically, people have to be upskilled, it is like changing wheels of a moving car.

We have to change faster than clients. Investing in new talent, creating new capabilities, investing in all things digital is the need of the hour. Unlike others, I see the tightness in the labour market as actually our biggest tailwind. I don’t see demand-supply mismatch going away anytime soon. We are in it for the short to medium term which means at least a couple of years. Our focus would be to continue growing above the industry average.

COMMENT NOW