RIM restores BlackBerry services, monitoring stability

Thomas K Thomas New Delhi | Updated on March 12, 2018

BlackBerry users in India have started getting e-mails on time and are also able to send instant messages.

BlackBerry services in India came back to normal on Thursday morning after three days of disruption. Reports suggest that the services have been restored in other parts of the globe including the US.

In a statement RIM said: "All services across Europe, Middle East and Africa, as well as India, have been operating with significant improvement. We continue to monitor the situation 24x7 to ensure ongoing stability. Thank you for your patience."

BlackBerry users in India started getting emails on time and were being able to send instant messages. But one cannot be sure if the services have been restored fully because on Wednesday too it had become normal for a few hours before collapsing again.

The disruption in BlackBerry services had affected more than a million subscribers in India. Consumers across the country complained of erratic email and messenger services since Monday. BlackBerry services outage was felt across Europe, West Asia, Africa, Brazil, Chile and Argentina. The company said that the disruption was due to a failure in the core switch within Research In Motion infrastructure.

The outage has also caught Indian mobile operators in a tizzy handling consumer complaints for the past three days. On Wednesday, Bharti Airtel had sent out SMSs to subscribers that the service would be restored in 4-5 hours.

Published on October 13, 2011

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