Customer experience management solutions provider Servion plans to ramp up its headcount in India with the addition of over 200 people in India on the back of strong growth in its business in the country.

Servion, which has a significant chunk of its 1,500-strong workforce in India, has three centres in the country -- Chennai, Bengaluru and Pune.

It has also recently hired David Raj as its Chief HR Officer, who will be responsible for Global HR across Servion. A part of the Executive Officer Group, Raj will be based out of Chennai.

“We have seen significant growth in our India business in the last two years and we have been ramping up our headcount to meet the demand. In the next 3-4 months, we expect to recruit another 200 people,” Servion CEO Sameet Gupte told PTI.

He added that hiring will be done for the company’s centres in Bengaluru and Chennai. While Gupte did not disclose the company’s revenue, he said the Asian region accounts for 25 per cent of its global revenue.

The US contributes about 55 per cent of the Everstone Group-backed company. Earlier this year, the private equity firm had increased its investment in Servion to $74 million.

Gupte said the company is also making investments in training its workforce on new technologies like artificial intelligence, interactive analytics etc.

He added that the company is witnessing strong demand across sectors like banking, financial services and insurance, telecom and healthcare.

According to a Gartner report, an increase of 300 per cent is expected in the market adoption of mobile apps and chat within the business process by 2020.

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