Social Media

Reddit rolls back chat room feature a day after its launch

Hemani Sheth Mumbai | Updated on May 01, 2020 Published on May 01, 2020

Reddit on Thursday rolled back its chat room feature “Start Chatting” after drawing flak from users.

Reddit users had flooded the Reddit announcement post hours after the release on Wednesday expressing their frustration and confusion over the feature.

Many also pointed out that certain vulnerable groups were able to see the feature within their subreddits with moderators being unable to remove the feature.

Alex Le, VP of product at Reddit, on Thursday shared an announcement stating that the social media platform was completely rolling back its feature owing to the feedback.

“After testing with 30 communities, we moved too quickly to bring the feature to general availability. This introduced the feature to thousands of active communities, and some of you reported to us that this felt unnatural and inappropriate for your communities, Alex said in a Reddit post.

He further said that the issues were partly a reason for Reddit’s decision to not go ahead with the stand procedure of beta testing with 150-300 subreddits before rolling it out.

As the feature was completely moderated by Safety teams, subreddit moderators were unable to remove or control the feature. This raised an issue when moderators saw the feature enabled for certain sensitive communities.

“We took some time to ensure support communities, NSFW communities, and a few other categories were ineligible, but this was all confused by a bug that occurred in rare circumstances which made it appear as though this feature was turned on for literally every subreddit,” Alex wrote in the post.

“We have 100% rolled back this feature,” he said.

“We will also build an opt-out, allowing you to remove this banner from your communities if you think that’s appropriate,” he further said.

It’s unclear when Reddit plans to re-launch the feature.

“We will not roll the feature out within your community again without having a way for you to opt-out, and will provide you with ample notice and regular updates going forward,” said Alex.

“We are committed to transparent and direct communication with our users, and will use this opportunity to seek community input, collect additional feedback, and build an experience that adds value and supports our communities," the company said.

Published on May 01, 2020

A letter from the Editor


Dear Readers,

The coronavirus crisis has changed the world completely in the last few months. All of us have been locked into our homes, economic activity has come to a near standstill. Everyone has been impacted.

Including your favourite business and financial newspaper. Our printing and distribution chains have been severely disrupted across the country, leaving readers without access to newspapers. Newspaper delivery agents have also been unable to service their customers because of multiple restrictions.

In these difficult times, we, at BusinessLine have been working continuously every day so that you are informed about all the developments – whether on the pandemic, on policy responses, or the impact on the world of business and finance. Our team has been working round the clock to keep track of developments so that you – the reader – gets accurate information and actionable insights so that you can protect your jobs, businesses, finances and investments.

We are trying our best to ensure the newspaper reaches your hands every day. We have also ensured that even if your paper is not delivered, you can access BusinessLine in the e-paper format – just as it appears in print. Our website and apps too, are updated every minute, so that you can access the information you want anywhere, anytime.

But all this comes at a heavy cost. As you are aware, the lockdowns have wiped out almost all our entire revenue stream. Sustaining our quality journalism has become extremely challenging. That we have managed so far is thanks to your support. I thank all our subscribers – print and digital – for your support.

I appeal to all or readers to help us navigate these challenging times and help sustain one of the truly independent and credible voices in the world of Indian journalism. Doing so is easy. You can help us enormously simply by subscribing to our digital or e-paper editions. We offer several affordable subscription plans for our website, which includes Portfolio, our investment advisory section that offers rich investment advice from our highly qualified, in-house Research Bureau, the only such team in the Indian newspaper industry.

A little help from you can make a huge difference to the cause of quality journalism!

Sincerely,

Support Quality Journalism
This article is closed for comments.
Please Email the Editor
You have read 1 out of 3 free articles for this week. For full access, please subscribe and get unlimited access to all sections.