Infosys on Thursday said it acknowledges the difficulties some users continue to experience and is working swiftly with the Income Tax Department, to further streamline the end-user experience. It has posted 750 resources on this project to complete significant portions of the work.

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The Finance Ministry had set a September 15 deadline for Infosys to fix glitches that have affected the IT Department’s new e-filing portal. On August 23, the Ministry had “summoned Infosys CEO Salil Parekh to know the reasons for the continued delay in fixing the problems affecting the portal.”

In a press statement, Infosys said even as it makes steady progress, it recognises the challenges faced by some users and that it has engaged with more than 1,200 taxpayers directly to understand their concerns.

The company is focussed on resolving these challenges, while working closely with the chartered accountants community to ensure that a comprehensive set of user scenarios is supported and thoroughly tested before deployment. Infosys remains committed to making rapid progress and has currently dedicated more than 750 resources to this project to complete significant portions of work, in collaboration with officials from the Income Tax Department.

Over the last few weeks, the portal has seen a steady increase in traffic, with taxpayers’ concerns being progressively addressed. Thus far, over 3 crore taxpayers have logged onto the portal and successfully completed various transactions.

“Even as the portal makes sustained progress with crores of taxpayers successfully performing transactions, the company acknowledges the difficulties some users continue to experience and is working expeditiously, in collaboration with the Income Tax Department, to streamline the user experience,” it said.

In September, on average, more than 15 lakh unique taxpayers logged onto the portal daily, and over 1.5 crore returns have been filed to date. Over 85 per cent of taxpayers who filed their returns have also completed their e-verification, largely through Aadhaar OTP authentication.

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