TCS helps AGL transform customer experience

Our Bureau | | Updated on: Nov 30, 2021
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Uses integrated cognitive business solutions in hyper-competitive retail market

Tata Consultancy Services (TCS) on Tuesday said that it has helped Australia-based AGL, one of the largest multiproduct energy retailers, transform its customer experience in a hyper-competitive retail market.

TCS has been a strategic partner for AGL for over a decade now. With more than 4.2 million gas, electricity and telecommunications services provided to customers across Australia, AGL will be working with TCS to transform its end-to-end retail business operations, across the front office, back office, and IT infrastructure.

TCS will be using its one-year-old offering Cognix to achieve the same. Cognix is an AI-driven human-machine collaboration suite, that uses machine learning algorithms, advanced analytics, natural language processing, and automation technologies.

Published on November 30, 2021

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