Twitter unveils first compliance report

Debangana Ghosh Mumbai | Updated on July 12, 2021

File photo   -  REUTERS

Says action taken against 133 URLs; appoints Resident Grievance Officer

Twitter on Sunday released its first compliance report under the new IT Rules. The micro-blogging platform reportedly received 38 grievances and took action against 133 URLs between May 26 and June 25.

The company, which has been under fire for not complying with the new IT rules, has also appointed Vinay Prakash as its new Resident Grievance Officer for India.

12 categories of posts

According to the company, the grievances were segregated across 12 categories of posts, including abuse/ harassment, child sexual exploitation, defamation, hateful conduct, sensitive adult content and privacy infringement.

Defamation saw the highest total number of grievances and URLs actioned at 20 and 87, respectively.

Abuse/harassment-related posts followed next with six  grievances reported and 38 URLs actioned.

Apart from this, 56 additional grievances were processed, appealing account suspensions. Twitter overturned seven of the account suspensions based on “the specifics of the situation, but the other accounts remain suspended.”

These numbers are significantly lower than Facebook’s which took action against 30 million posts reported in a month. Google had removed 59,350 items or unique URLs over a month’s period starting from April 2021. In the same period, Google received 27,762 complaints across all its platforms, including Youtube.

Proactive monitoring

The company said it has been ‘proactively monitoring’ content identified by internal proprietary tools and industry ‘hash sharing initiatives.

At a global level, the company suspended 18,385 accounts  under child sexual exploitation and non-consensual nudity categories, among others; another 4,179 accounts  were suspended under ‘promotion of terrorism’ category in the same period.

“A vast majority of all accounts that are suspended for the promotion of terrorism and child sexual exploitation are proactively flagged by a combination of technology and other purpose-built internal proprietary tools,” the company said.

Published on July 11, 2021

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