Customers protest as Voda Idea deducts ₹99 for ‘international roaming’

Forum Gandhi Mumbai | Updated on June 02, 2020 Published on June 02, 2020

The funding will also be provided to thousands of Vodafone Idea employees for health measures taken as a result of the Covid-19 pandemic   -  BusinessLine

Telco blames it on technical glitch, begins refunding money

Vodafone Idea has started refunding money to all subscribers from whose accounts ₹99 was deducted due to a technical glitch. The subscribers had complained that the deduction was made without their consent.

Many subscribers received an SMS on Tuesday from the operator saying the amount was being deducted against international roaming rental for 30 days. But this message was sent even to those who had not subscribed to the roaming services. Consumers also complained that outgoing calls and data usage for affected users were automatically barred.

Several users expressed their angst on Twitter. @SnehilMoonat, said: “Vodafone is pain this days. Doing fraud by charging numerous customers with 99 rupee international roaming rental. @DoT_India. please look into this. Vodafone should be penalised. @TRAI. This is mental trauma to customers.”

“I tried calling Vodafone customer care for help but all the numbers are invalid and WhatsApp help has some error,” said @jain_aarshi.

Refunds being made

While Vodafone Idea did not reply to an email query sent by BusinessLine, a source said: “Yes, several customers have received these messages. It is a technical glitch where an automated message is sent out regardless of whether or not the customer is travelling. However, it is being rectified and Vodafone Idea is refunding the money at the earliest.”

Sources said many users had been facing the issue from January onwards, and several of these complaints are still active.

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Published on June 02, 2020
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