SEBI, ICICI Bank to jointly offer PG certification in markets

Our Bureau Mumbai | Updated on June 08, 2011 Published on June 08, 2011

Web-based complaint redressal system to benefit investors

The market regulator had announced a stock markets course with ICICI Bank.

The course will be provided by the National Institute of Securities Markets, which is an educational initiative by the SEBI. ICICI Bank will offer a specialised postgraduate certificate programme in securities markets as part of the tie-up.

The agreement was signed by the two organisations at a function here today. The SEBI Chairman, Mr U.K. Sinha, who is also the chairman of the board of governors of NISM; and the ICICI Bank Chief Executive and Managing Director, Ms Chanda Kochhar, attended the event.

The SEBI launched a centralised Web-based complaint redressal system (SCORES) to expedite the process.

Investors can now lodge complaints in electronic and physical formats and track the status of redressal of complaints online. Listed companies and market intermediaries can also receive and solve investor grievances through this system.

Developed by the National Informatics Centre, SCORES, provides 24 x 7 online access. On receiving a complaint online or in physical format (which is then scanned), a unique complaint registration number is generated along with an email acknowledging the receipt immediately. The complaint is sent online to the entity concerned — in this case an intermediary or listed company — for redressal. The entity has to upload an action taken report (ATR) on the complaint and the regulator, after being satisfied that redressal has been adequate, disposes the complaint

Investors can seek and provide clarifications (to and fro) online with the entity concerned.

The lifecycle of every complaint has an audit trail and all complaints would be saved on SEBI's central database.

Published on June 08, 2011
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