SEBI has directed exchanges to include information on the number of active clients of each broker and the percentage of complaints received vis-a-vis active clients in their reports on their Web sites.

Active clients are those who have traded at least once in the last year, said SEBI.

This would ascertain the efficiency and increase transparency of the grievance redressal process at the broker and stock exchange levels.

Exchanges are also expected to disclose separately total number of complaints received against all their stock brokers, number of their active clients and its percentage and overall market redressal rates.

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