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Dena Bank has introduced RFID-enabled banking cards whereby a branch/relationship manager can identify a valued client entering a branch with the card.
Once the client enters the branch, complete information about him/her will pop up on the manager’s desktop.
“This will help the branch staff to take care of the customer’s needs and offer services quickly without any delay,” the bank said in a statement. When the customer holding the Radio Frequency Identification (RFID) card completes the transaction and leaves the bank branch, the system will capture his/her exit, indicating that transactions have been completed. This information will go into an analytics system that allows the bank to evaluate how long a customer waited before being helped and how much time the customer spent in completing the transactions and other details of his transactions.
The RFID card is being introduced in select branches, and Dena Bank JVPD branch (Mumbai) is the first branch to be enabled with RFID technology.
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