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Union Bank of India has rolled out its value-added customer service – Union Experience – in two branches in Ernakulam district. The new service was inaugurated at Thevara and Palarivattam branches by bank's general manager for Kerala and Tamil Nadu, Mr S.K. Bhargava, in the presence of Mr Mayank Mehta, deputy general manager. Mr Bhargava said the bank had successfully rolled out the Union Experience model in 20 branches in Delhi and Mumbai. By incorporating Union Experience in the branch operations, he said, the bank is aiming at positioning right personnel with customer service skills and business development as interface at branches.
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