Private sector lender HDFC Bank has relaunched the upgraded version of its mobile banking application (app), which was pulled down weeks after its launch in November.

“Customers can install the new version of the app, which is available on both Google Play Store and Apple App Store,” said a person familiar with the development.

HDFC Bank did not respond to an e-mail query sent by BusinessLine . The private sector lender had launched the next-gen mobile banking app with over 120 transactions and features such as biometric login on November 27 last year, but withdrew it after many users complained of malfunction while logging in.

It had restored the older version of the app and had said that customers who had deleted the older version in order to install the new version would not be able to use the app till further notice.

This time around, the relaunch of the upgraded app has been on a quieter and cautious note. In November, the app was launched at the bank’s annual Digital Innovation Summit 2018 in New Delhi.

However, sources said that during the review, no bugs or security problems were found.

“It seems to have been more of a pipeline problem as no one anticipated the number of people who would download the app,” said the person.

The private sector lender is understood to be keeping a close watch on the app, although there has been no large-scale problem till now.

As on September 30, 2018, HDFC bank had 4.3 crore customers. Its mobile and internet banking reach had expanded from just 3 per cent of its customer base in 2008 to 85 per cent in 2018.

The HDFC Bank scrip gained 0.44 per cent and closed at ₹2,261.45 apiece on the Bombay Stock Exchange (BSE).

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