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A recent survey by YouGov and ACI Worldwide, has found out that digital payments, including e-wallets and UPI payments, were used by 57 per cent of respondents more than twice per week for festival season purchases. This is up from 43 per cent a year ago. It seems like digital payments has become the preferred payment method in a COVID world.
In this exclusive interview, Guru Bhat, VP Omni Channel & Customer Success, GM – PayPal India, helps us understand the changes that the coronavirus has brought to the industry and the various trends that have emerged in the past few months. He also talks about how PayPal is helping SMEs in India grow and expand their business, and the company's plans for India.
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