Transport Corporation of India (TCI), a logistics service provider, is planning to invest ₹250 crore to improve its customer services with investments in infrastructure and key account management.

“With an aim to grow the business by 10-15 per cent, we have renewed our plan to invest ₹250 crore this year on purchase of a new ship, trucks, create hubs and warehouses,” Vineet Agarwal, Managing Director, TCI told Business Line .

“We see value added and niche segments (such as mutli-modal solutions) as offering the best avenues for growth. Our specialised verticals handle all aspects of logistics requirements at the moment,” he added.

The company is now considering diversifying outside the Port Blair sector, including the West coast to further grow the seaways division.

E-commerce sector Agarwal said TCI, which currently offers multiple services in both the B2B and B2C categories through ‘TCI XPS’, is now fully geared up to cater to the logistics requirement of the e-commerce sector and can cater to the specific warehousing requirements of the sector due to its ability to deliver products to customers in a safe, secure and cost effective manner across the country.

Talking about fiscal 2014, Agarwal said the sector witnessed slow but sustained growth in the movements of goods across sectors such as automotive, commercial vehicles, heavy engineering and capital goods.

“Steady implementation of large infrastructure projects despite tight credit situation and fewer policy reforms also contributed to sector growth. The volumes across the country did not really pick up substantially,” he added.

“Despite slow recovery of the economy, TCI has been to deliver stable performance and managed to hold on to market share with improved margins,” he added.

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