Comments
Our Bureau Karnataka Bank has entered into an agreement with Karvy DigiKonnect Ltd for total management of contact centre operations.
The memorandum of understanding was exchanged between Mahabaleshwara MS, Managing Director and Chief Executive Officer of Karnataka Bank, and Makesh Sankaran, Chief Executive Officer of Karvy DigiKonnect Ltd in Mangaluru on Saturday.
Quoting Mahabaleshwara, a press release from the bank said that the the bank has engaged the services of Karvy DigiKonnect Ltd for managing its contact centre operations as a part of its transformation journey.
As more and more customers are opting for digital banking channel, the total experience of the customers will be further improved with this 24x7 facility, he said.
Mahabaleshwara added that this multi-channel and multilingual contact centre provides robust and cost-effective support for communication with customers.
Comments
COMMENT NOW
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.