Comments
In an interview to a media outlet, OYO CEO Ritesh Agarwal recalled how he strived as the boss of his own hospitality company and also doubled up the responsibilities of a front desk manager and cleaning staff when needed. The OYO chief shared the interview on his Twitter handle.
“The real stars of the hospitality industry are the front office managers, cleaning crew, receptionists, and behind-the-scenes staff who ensure guests have the best possible experience during their stay,” Agarwal tweeted.
Agarwal recalled a particular incident when he encountered an angry customer while cleaning a hotel room. Agarwal said that the customer mistook him as cleaning staff, complained about the delayed service, and then tipped him ₹20.
Agarwal was selected for Thiel Fellowship program in 2013 and received a grant of $1,00,000.
Agarwal launched OYO Rooms in May 2013. He began his entrepreneurial journey with the launch of a portal for booking budget hotels.
Comments
COMMENT NOW
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.