The column “Lokpal Bill is no magic wand” ( Business Line , August 23) is spot on. It covers all the basics.

While I accept Mr Hazare's Gandhian credentials, I consider his methods as fascist, with no place in a functioning democracy.

Harry Melvani, e-mail

Hard to handle

Regarding the article “Has Mr Hazare scored an own goal?” ( Business Line , August 22), Anna, thanks to support from the media, has successfully generated awareness amongst the public for passing the Jan Lokpal Bill.

Even if Anna is not successful in getting the Bill passed now, the next government will be forced to put this in its Common Minimum Programme and ultimately the Bill will have to be passed.

Your view of “a rock and a hard place” appears unacceptable, because Anna's objective was to raise awareness, which he has achieved. By not accepting the Bill and trying to pass a totally useless Bill, Manmohan and company have put themselves in the hard place, clearly exposing themselves.

Krishnan, e-mail

Power to consumers

I agree with the author's views in “Consumer protection proving a myth” ( Business Line , August 22) that consumer courts must be effective, strong and very active with the required infrastructure in place. And they should act quickly on complaints and close matters at the earliest against companies.

I think consumer courts in each State should have dedicated web sites where the complaints and hearings are stated, with details of the hearings and decisions taken.

Let the public be aware of the companies against which action has been taken.

Let the private sector companies show transparency in their dealings, and be aware of the concept of customer service.

A. Ramanathan, e-mail

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