Opinion

Why and how we should create inclusiveness in the long- tail countries

Rangarajan Seshadri | Updated on July 06, 2021

Hearing employees’ suggestions and recognising their contribution are key to a healthy work environment

In a modern-day work environment, there would always be that one traditionalist who brings up the topic of ‘Silence at Workplace’ being one of the reasons that affect productivity. While silence at work is believed to help generate ideas, increase productivity, and improve restraint, it does come with its own baggage. Silence can never come at the cost of effective communication and engagement. It could easily seep through an organisation sabotaging motivation, enthusiasm and camaraderie allowing small setbacks snowball to bigger problems.

Many organisations mistake having an open bay policy to that of a vibrant work floor that could possibly defeat a silent office. A healthy work floor is one that encourages productive conversations and promotes challenges among teammates. Being informed of decisions and outcomes will mean that employees would seldom feel left out.

Creating inclusiveness

Organisations that work towards creating inclusiveness work hard towards providing context to communications made and focus largely on the impact that org-level occurrences could have on an employee. As the popular saying — hearing from the horses’ mouth, be it through a floor announcement or an official meeting or an annual event, adds a certain degree of inclusiveness to an employee.

If you are in the HR department, and have been agreeing to whatever you’ve read so far, I’m certain that you would also agree to what follows. While you could institutionalise steps to increase employee communication and engagement in the office premises that you are in, ensuring the same levels of engagement in a centre where you do not have an HR representation, could be a challenge.

Lack of HR personnel

Offices of multinational companies that are present in the long-tail regions are usually characterised with very low employee count are often not staffed with HR personnel. And then there are your remote employees, who do not usually get a regular spot at the lunch table to have a chat about the happenings at their workplace. Failure to have an HR SPOC who could actively monitor employee pulse and who could constantly defeat the deafening silence — could become a challenge in itself! So how do organisations face this scary monster?

Some key suggestions

Here are a few concoctions that they could brew within their HR laboratory.

1. Have the right tools

Technology, in all aspects, plays an important role in bringing the world together, and an employee, is no different. Distance and connectivity are no longer barriers that render HR engagement impossible but are instead bridged by applications that initiate automated workflows, alerts, and notifications across HR modules. As you may agree, such solution implementations could span across other organisational functions/departments as well. Implementing such solutions would lessen employees from having to do the dreaded email follow-ups and focus on other engaging activities.

2. Act on feedback

Nothing disappoints an employee more than his/her voice not being heard. Organisations take pride in collecting feedback, but most fail to act on them. Feedback received make true meaning when the actionable items are defined and resolved. Companies offer proprietary survey solutions integrated to the dedicated employee helpdesks that allows action items to be defined and tracked, all the while, keeping stakeholders informed of its progress.

3. Recognising, where it matters

Having a good recognition program, not just in terms of providing monetary benefits, but also that which acknowledges an employee’s contribution is key. Recognition is one of the key influencers that drive employee engagement. Creating digital forums where employees can appreciate one another is a way of encouraging public recognition and appreciation.

4. Keep them posted

HR departments are perfectly placed at a position to liaise with departments and structure out communiques about org-wide happenings. An accomplishment by one team could always act as motivation to the other and creating a culture where employees from certain regions do not feel ‘kept in the dark’ will nurture inclusiveness in the organisation.

5. Training and upskilling

Providing the right learning platforms would reflect on an organisation’s intent to invest in an employee and its collective future. Virtual training and assessment programs act as validation to ascertain an employee’s growth not just in his/her career, but also as a window for providing new opportunities to expand horizons, increasing an employee’s self-worth within the organisation.

These are few steps that you can consider defying silence at your workplace and foster engagement, especially among long-tail employees.

The writer is CEO – Neeyamo

Published on July 06, 2021

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