Servion Global Solutions, provider of Customer Interaction Management solutions, will implement a Contact Centre and IP Telephony for MyTVS’ 24x7 Emergency Roadside Assistance vertical. MyTVS, the brand name for TVS Automobile Solutions, is India’s largest multi-brand car service network and offers a bouquet of services to car customers under one umbrella.
Servion has designed and deployed an Avaya Aura Contact Centre solution coupled with an integrated ticket management system, and an agent desktop application to improve efficiency and productivity, resulting in positive customer experience, says a press release issued by Servion.