Infosys Technologies and Oracle announced the completion of a business transformation programme incorporating the implementation of Oracle Utilities Network Management System at Seattle City Light, one of the US' largest municipal-owned utilities. The newly implemented Oracle solution, selected in 2009, at Seattle City Light enhances the coordination of service restoration efforts by enabling real-time information sharing, said a press release from the company.
For example, Seattle City Light can now inform customers the causes of outages and give estimated times for service restoration, thereby improving communications with customers as well as interactions between dispatchers and repair crews. The network management system also predicts which customers are affected by outages, thus when customers contact the call centre, customer representatives will be able to share the outage restoration information as well.