Wipro will implement a next generation customer helpdesk management solution, powered by its artificial intelligence (AI) platform - Wipro HOLMES for Nexenta, a company that provides open source-driven storage.
This solution will automate the creation of service tickets using Natural Language Processing (NLP) technologies, instead of manual tickets, according to a company statement. Further, it will auto categorize tickets using intelligent algorithms and help Nexenta resolve issues using intelligent virtual bots and scripts.
"This will enable faster resolution of service tickets, enhance the overall user experience and improve productivity," said K.R. Sanjiv, Chief Technology Officer, Wipro.