For all its amazing technology, the world of Google has always lacked human touch when users run into technical difficulties with services such as search, Gmail, or Google Voice.
But under a new programme launched on Tuesday called Helpouts, that frustration could be about to end as the web software giant offered expert assistance on everything from tech problems to home improvement and health and beauty tips.
Under the tagline “real help from real people in real time,” the service allows anyone with a Google+ account to connect with independent experts for help. The interchange will happen over a video chat, but users can share their screens, collaborate on documents and record their sessions.
The purported experts can offer their advice for free or for a per-minute fee. They have the option of charging a flat fee per session. Users pay the fees through their Google Wallet account, and the company takes a 20 per cent cut. Google offers a full money back guarantee if users are dissatisfied with their session.
“Our goal is simple: help people help each other,” said Google executive Udi Manber in a blog posting. “We want to use the convenience and efficiency of the web to enable everyone, no matter where they are or what time it is, to easily connect with someone who can help.”