Offline travel agency Trans India Holidays Group on Friday evening announced that it has forayed in the online travel space with the launch of ‘BigBreaks’ with an aim to allow customisation of travel plans.
Kapil Goswamy, MD, Trans India Holidays Group, said, “Being a late entrant in the online space may mean that other online travel aggregators already have a established presence in the field, but it also gives us a unique advantage of having a clear picture of what needs improvement in the industry.”
Besides offering regular flight and hotel bookings, BigBreaks specialises in offering customised package deals to its customers, the statement said.
“We have modelled our services to remove the problems existing in the industry including lack of flexibility in product offering, poor responses from Customer Service teams, slow and tedious refund processes etc,” Goswamy added.