The word “politics” conjures up a negative image in the minds of most people, however, good governance and politics are very important in the functioning of a country.
Similarly, the word “feedback” mostly conjures a negative feeling or an apprehension in the mind of a receiver, said Mr Vikram Bector, Chief Learning Officer, Deloitte.
Delivering the
The feedback process starts from childhood, he said. Parents give us feedback as to what is good or bad and what to do and what not to do.
Mr Bector shared with the audience the EARN model of sharing positive and developmental feedback, where E stands for Event, A for Action, R for Result and N for Next Steps.
Communication can be Non-Verbal, Visual, Oral and Written. The visual communication is very crucial and the person who is carrying the message is equally important. An audience responds to the message and to the messenger. The way one dresses and speaks does matter a lot. “A picture is worth a thousand words,” said Mr Bector while talking about visual communication and he encouraged the students to leverage pictures and stories to enhance their communication skills.
Mr Bector said the importance of visual communication and how it can help create and build brand “You”. He also stressed the importance of public speaking and advised the students to practice a lot.
He suggested the use of adjectives and listing the positives in the student's C.V. He cautioned that the positives should be genuine. If there are any negative factors, they can be always shared in the interview if asked. While discussing about various aspects of written communication he advised students to use verbs like “cultivated”, “budgeted”, “adopted”, “evaluated”, “negotiated”, etc, in their C.V.
Earlier Dr S.V. Ramana, Head of the Department, M.B.A welcomed the gathering and explained various activities taken by their department for the benefit of students.