Aegis, part of the $39-billion Essar Group, will hire up to 9,000 people in fiscal 2015 to cater to increasing demand for back-office services from developed markets and India.
Of this, about 4,500 employees would be added to its operations in India, while the remaining would be deployed at Aegis’ centres globally, Sandip Sen, Global CEO of Aegis, told Business Line . Currently, the company has centres in 13 countries.
“The demand pipeline is looking good across geographies. Thanks to our size, we have a seat at the table when it comes to most outsourcing conversations,” Sen said on the sidelines of the Nasscom summit.
The company would also be hiring in the Philippines and Malaysia. Sen sees Malaysia as an emerging alternative to Philippines, a country which has become a strong destination for voice-based business process outsourcing and management.
Most of the hiring at Aegis would be for new business and not to make up for attrition, Sen said.
The backfilling of positions is a continuous process at the 55,000 employee-strong BPO company, thanks to the over 40 per cent attrition rate. Sen says that attrition need not be a negative factor.
“Most BPO contracts are for three years and we generally do not get price escalations every year. However, my people costs keep going up with annual salary hikes. So we do not mind if some experience hands have to be replaced with entry level staffers as we are confident of our internal training abilities,” he said.