Excitel Broadband Pvt Ltd was the fastest internet service provider (ISP) in India during the second half of 2024, with a median download speed of 117.21 Mbps and a median upload speed of 110.96 Mbps, as per Ookla’s Speedtest Connectivity report.
The ISP topped the Overall Connectivity Score that evaluates the overall user experience by considering Speed Score, web browsing performance, and Video Streaming Score. Excitel had an overall score of 74.56. ACT Fibernet came second in this test with a 73.24 score, followed by Bharti Airtel at 67.23, Reliance Jio at 61.99, and BSNL at 61.15.
Excitel was also the fastest ISP with a Speed Score of 121.44, followed again by ACT with a 106.97 score. Among the major telcos, Airtel scored 81.1. Excitel’s median download speed was 117.21 Mbps, ahead of next-placed ACT, which recorded 88.13 Mbps, and Airtel with 75.11 Mbps.
It also led the market with a median upload speed of 110.96 Mbps and recorded a latency of 13 ms. Further, Excitel recorded the highest network Consistency, with 88.7 per cent of its samples meeting or exceeding the threshold of 25 Mbps download and 3 Mbps upload throughput.
However, in terms of video and gaming experience, ACT topped the charts with a Video Score of 77.52 and a Game Score of 84.12.
Commenting on the local ISP trend, Mahesh Uppal, Director of Com First (India) said local ISPs tend to be very focused and serve carefully defined areas where they can install and maintain infra better. But nation or circle wide coverage, situation is different.
BSNL ranks highest in customer sentiment
Speedtest users scored BSNL as the top-rated ISP in India, scoring 3.65 out of 5, ahead of its competitors. Jio ranked last in this list at 3.43. Interestingly, BSNL bested Jio in terms of speed, consistency and gaming, scoring 66.69, 79.2 and 77.18 for the respective category, while Jio scored 42.61 for speed, 77.1 for consistency and 75.67 for gaming.
However, in terms of mobile network, Jio was the best during 2H 2024, leading for both fastest mobile network with a score of 213.27 and best mobile coverage with a score of 65.66. Airtel offered the best video streaming experiences with 65.73 score and 5G gaming during 2H 2024.