HCL Technologies has signed an end-to-end IT infrastructure services deal with Falck, a leader in the ambulance and healthcare markets.
Through this deal, HCL will support Falck’s business transformation by consolidating, simplifying and standardising the company’s IT infrastructure operations through a centralised global service delivery model. The new model will enable greater automation, improved cost transparency, enhanced operational efficiency and increased control.
The delivery hubs for this engagement will include HCL’s newly inaugurated Global Delivery Centre in Gothenburg, Sweden, and sites in the US and South America.
“Our IT infrastructure is mission-critical as it underpins applications and processes that enable our teams to help people in need and to save lives,” said Poul Erbo Mortensen, Executive Vice-President and COO, Falck. “We chose HCL due to its proven track record in driving large-scale IT transformations for clients in the Nordics and around the world,” he added.
Falck operates in 35 countries and has more than 37,000 employees. The business consists of three core business units: Ambulance, Healthcare and Assistance. Falck’s current IT landscape includes a web of data centres, networks and operating systems around the world.