Zoho Corporation has announced deep AI integrations within its CX platform and the launch of Ulaa Enterprise, a secure, enterprise-ready version of its privacy-first browser. The launches were made at Zoholics USA, the company’s annual user conference. These developments help enterprises enhance efficiency, security, and customer experience through deep AI integrations powered by Zia, Zoho’s in-house AI engine, Zoho said in a statement.
The Zia integration in the CX platform includes report creation with Ask Zia, an agentic capability that allows the user to create a report using a prompt. Users can also leverage custom module creation, a no-code feature that enables them to use plain language to customise their CRM, such as creating modules, modifying field types, and customising permission configurations.
Zia, acting as an agent, can now perform tasks on the user’s behalf. The CX platform now also comes with an image-to-design capability, image to Canvas (a no-code design studio), allowing users to bring an image to life by adding a visual design layer to the CRM.
“In order to provide a great customer experience, multiple people in an organisation are involved. Yet, only a few have access to the necessary customer data, which is typically stored in a CRM. With CRM for Everyone, we are democratising not just access to CRM, but also empowering users from different functions to efficiently and effectively serve their customers,” said Mani Vembu, CEO, Zoho.
Zoho has also launched Ulaa Enterprise, a purpose-built browser designed for today’s security-conscious, browser-first workplaces. Ulaa Enterprise provides businesses with a secure, compliant, and AI-powered browser environment, offering data loss prevention, granular policy controls, and proactive threat detection–all embedded directly at the browser level. Since its launch in 2023, Ulaa has seen 2.5X growth in downloads and monthly active user counts, globally, Zoho says.
Ulaa Enterprise is built on Chromium, providing a familiar interface while adding enhanced security features. Its cross-platform availability, including support for Android and iOS, ensures consistent protection across all employee devices, catering to the increasing needs of a hybrid workforce, Zoho adds.
Regarding pricing for these new features, Zoho notes that unless explicitly stated otherwise, AI capabilities are included in the license costs for customers. Ulaa Enterprise is priced at ₹40 per device per month, with a yearly option of ₹365 per device per year. A three-month free trial allows businesses to explore the full feature set.