Tata Communications has unveiled Kaleyra AI, an artificial intelligence suite designed to revolutionise customer engagement and business analytics. The portfolio, set to enter beta testing with select customers in early 2025, offers three key generative AI-powered capabilities.
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The first capability is Conversational AI Data Reporting, which transforms complex data queries into actionable insights and visualisations within seconds. By processing natural language queries, the platform enables businesses to make swift, data-driven decisions without heavy reliance on analytics teams.
The second feature is a Conversational AI No-Code Builder that allows enterprises to create sophisticated text and rich media responses without programming knowledge. This tool aims to empower customer support and marketing teams to enhance user experiences through intelligent interactions.
According to Mauro Carobene, Head of Customer Interaction Suite at Tata Communications, early controlled demonstrations have shown significant improvements in response times and issue resolution, particularly during high-volume query periods.
Tata Communications, a global digital ecosystem enabler serving 300 Fortune 500 companies, continues to expand its digital transformation solutions across more than 190 countries.