The statement issued by Bajaj Allianz Life added that it settled 96 per cent of eligible non-investigative claims within one day of being notified. With strong digital platforms and simplified processes, customers can submit and track claims easily across multiple channels, ensuring a seamless experience.
Commenting on the achievement, Tarun Chugh, MD and CEO, Bajaj Allianz Life Insurance, said, “At Bajaj Allianz Life, our customer first promise drives every decision we make, and a consistently rising claim settlement ratio of over 99 per cent for the last four years is a testament to that commitment. Claim settlement is when our customers need us the most and it is the ultimate moment of truth for us. We remain committed to raising the bar even further. By continuously strengthening our internal processes, leveraging new-age technologies, and driving innovation, we aim to be the trusted partner in helping our customers achieve their life goals”.
Other key indicators
According to the statement, other key indicators of a life insurer’s strength include parameters like the solvency ratio and assets under management. For Bajaj Allianz Life, these stood at 359 per cent and ₹1.23 lakh crore, respectively, as of 31 March 2025. The company has also retained its highest issuer rating of AAA (Stable) from CARE Ratings for three consecutive years, reflecting their opinion on its strong creditworthiness and consistent claims performance.