IRDAI for proper grievance handling

Complaints and grievances from policyholders are not being handled by insurers properly, the Insurance Regulatory and Development Authority of India said. In a circular sent to all insurers , the authority said the improper handling of complaints was giving rise to aggravated customer dissatisfaction and escalation in complaints to higher authorities. “All insurers are once again advised to ensure that the timelines stipulated in regulations and guidelines given in the circular dated July 27, 2010 should be strictly adhered to while handling the complaints,’’ it said. Our Bureau